GRI Disclosure 418-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

Reporting Requirements for Disclosure 418-1

The reporting organization shall report the following information

Total number of substantiated complaints received concerning breaches of customer privacy, categorized by: »

i. complaints received from outside parties and substantiated by the organization; ii. complaints from regulatory bodies.

Please see the General requirements for reporting the management approach

When compiling the information specified in Disclosure 418-1, the reporting organization shall:
  • indicate if a substantial number of these breaches relate to events in preceding years.

3 Links with other taxonomies

IRIS metric (OI5049) - Client Feedback System »
Indicates whether the organization implements a feedback system to solicit client feedback and has an established procedure and/or committee to receive and handle client feedback.
Sectors: Social Policies | Section: Operational impact | 3 related metrics in other taxonomies

IRIS metric (OI4753) - Client Protection Policy »
Indicates whether the organization has a written policy for client protection and a system to monitor compliance with this policy.
Sectors: Social Policies | Section: Operational impact | 1 related metrics in other taxonomies

SDG target (16.10) - Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements »
1 related metrics in other taxonomies

How are these related ?   Disclosure of the methodology »
Sinzer's impact standards have undergone certification through the GRI Certified Software and Tools Program.The means that GRI confirms that the content from the GRI Standards is being used accurately in this software or digital tool.Sinzer cannot guarantee that the use of the software or tool will result in producing a sustainablility report that can be classified as a GRI Standards report.The complete GRI Standards have to be considered in order to ensure that the report will qualify as a GRI Standards report.

Please note:The 'Governance' impact theme filter key in this software reflects Sinzer's definition of Governance.This definition is different from that of the GRI Standards as General Disclosures and Economic topics do not fall under Governance.For more information please consult the GRI Standards.